Privacy Policy

1. Who are we?

TimberTek Solutions B.V., located at Plettenburglaan 14c, 4191 PG Geldermalsen, The Netherlands (hereafter TimberTek or we), offers a suite of wood protection products and services.

Contact details:
Plettenburglaan 14c, 4191 PG Geldermalsen, The Netherlands

2. From whom do we collect personal data?

We collect personal data from:

a. visitors and users of the website
If you visit our website, we collect information related to the type of device, browser and how you use our website or app. This information helps us to improve the website, for your ease of use and to provide you with the best possible service.

b. Business relations
We process personal data of persons working for companies with which we do business (1) to make offers for and/or provide information about the services and other activities, (2) to maintain a business relationship and (3) to conclude and maintain an assignment agreement.

3. For what purpose do we collect personal data?

We process the information:

  1. to be able to properly execute the agreement and/or terms of use that we have agreed with you
  2. to comply with a legal obligation
  3. on the basis of a legitimate interest that is in accordance with or arises from the stated purposes; (why do we process personal data) we do this on the basis of a careful assessment and weighing of interests
  4. on the basis of your consent

4. What personal data do we collect?

In general, our website can be visited without your personal data being passed on to us.

We collect non-identifiable information about users of the website such as, for example, date and time of access, the source from which you are directly linked to our website, the operating system you use, the parts of the website or app you visit, the pages of the website or app you have visited, information about the type of device you use and the material you send or download from the website.

For business relationships, we only collect the information that is necessary, such as:

  • name and contact details
  • function
  • details of the company you work for or represent
  • data to maintain a good business relationship with you
  • data for events and meetings

5. Why do we collect your personal data?

a. to be able to respond to questions, tips, feedback, applications or requests if you have filled in a form or left data for this
b. to be able to provide information about our services and other activities and to better tailor them to your wishes and qualities
c. to approach you for offers, events and other information that may be of interest to you
d. to be able to send you e-mails such as our newsletter, if you have registered for this (opt-in
e. to process or respond to your feedback or complaints in order to improve our services and resources or to better serve you

For business relations, to be able to:

a. record, maintain and fulfil the agreement with you
b. to be able to communicate with you
c. to maintain a good business relationship with you
d. to be able to make you offers and /or to provide information about the services and other activities
e. to approach you for commercial offers, newsletters and events that may be of interest to you, only if you have registered for this (opt-in)
f. to be able to invoice
g. to be able to determine the creditworthiness
h. to provide you and/or your colleagues with access to a portal and to arrange account management (if applicable)
i. for reporting purposes (for example, to provide the right person with the right reporting)
j. to improve our services

6. How long do we keep your personal data?

The retention periods we use depend on the relevance of the data for maintaining or recording our relationship and the other purposes mentioned above, applicable statutory retention periods, any claim risks or other obligations where the starting point is that your personal data will not be stored longer than necessary for this purpose.

7. Other Uses and Disclosures

We may use and disclose your personal information when we believe it is necessary or appropriate: a) to comply with applicable law, which may include laws in force outside your country of residence, to respond to requests from public and government authorities, which may include authorities outside your country of residence, to cooperate with law enforcement agencies or for other legal reasons; b) to enforce our terms, and c) to protect our rights, privacy, safety or property and/or those of our affiliates, you or others.

In addition, we may use, disclose or transfer your information to a third party in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of our business or any portion thereof or our assets (including in connection with a bankruptcy or similar events).

8. Viewing, modifying or deleting data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw any consent to the data processing or to object to the processing of your personal data by us and you have the right to data portability. This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or another organization mentioned by you. We will respond to your request in accordance with applicable law. We will try to carry out your requests as soon as reasonably practicable.

We would like to point out that we may need to retain certain information for administrative reasons and/or to carry out any transactions before you requested the change or deletion. There may also be residual information, which persists within our databases and other records and which is not deleted.

9. Sharing personal data with third parties

If you subscribe to our newsletter, you also agree to the sharing of your personal data for this purpose with the owner of the platform that manages our newsletter. We may disclose your personal data to our shareholders or affiliated companies, participants in projects, financial advisors, managers and other advisors. In addition, we may disclose your personal data to other external service providers, such as the hosting party of the website, processor of payments / invoices, and other suppliers.

10. How we protect personal data

We take data protection seriously and take reasonable organizational, technical and administrative measures to protect personal data within our organization. Unfortunately, no data transfer or storage system is completely secure. If you have reason to believe that your data is not properly secured or there are indications of abuse, please contact us immediately.

TimberTek reserves the right to make changes to this privacy policy. Therefore, regularly check this privacy policy of TimberTek.

Version March 2022